Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is in the process of constructing an in-house Virtual Assistant utility for use by Comcast customers across multiple channels. The XFINITY Virtual Assistant (code name “aiQ”) will transform Comcast’s customer experience by using machine intelligence and natural language understanding to deliver informed, personalized customer service solutions while reducing cost and increasing efficacy.
Within the context of the aiQ program, this role will be responsible for architecture, planning and development of the services that comprise the Virtual Assistant back office platform. Analyzes, tests, and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
-Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
-Designs new software and web applications, supports applications under development, and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.
-Trains junior Software Development Engineers on internally developed software applications.
-Oversees the researching, writing, and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals, and formal recommendations and reports.
-Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents, and current practices relevant to the solution of assigned projects.
-Provides technical leadership throughout the design process and guidance with regards to practices, procedures, and techniques. Serves as a guide and mentor for junior level Software Development Engineers.
-Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification, and within budget.
-Works with Quality Assurance team to determine if applications fit specification and technical requirements.
-Displays expertise in knowledge of engineering methodologies, concepts, and skills and their application in the area of specified engineering specialty.
-Displays expertise in process design and redesign skills. Presents and defends architectural, design, and technical choices to internal audiences.
-Consistent exercise of independent judgment and discretion in matters of significance.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
-Other duties and responsibilities as assigned.
-Spring and Spring Boot
-Hibernate and/or JPA
-Relational/SQL (Oracle, PostgreSQL, MySQL, etc.)
-NoSQL (Couchbase, MongoDB, etc.)
-Messaging (JMS, Kafka)
-PaaS (Cloud Foundry) a plus
-Public Cloud (AWS, Google Cloud, or Azure) a plus
-Experience integrating with AI/ML or NLP (such as API.ai) solutions a big plus
Education Level: Bachelors Degree or Equivalent
Field of Study: Engineering, Computer Science
Years Experience: Generally requires 7-11 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer