Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
The purpose of the Account Operations Manager is to drive mutual profitable growth with top accounts through supply chain innovation, integration and collaboration.
Develop Service models for the different channels that UA operates in, defining, developing and building services and capabilities in support of the business strategy. Drive Supply Chain integration with strategic and key accounts and elevate how we operate with them in line with the defined service models. Optimize seasonal execution of the order book and be responsive to in season opportunities to maximize revenue.
That is aligned with:
UA BRAND MISSION: To make all athletes better through passion, design and the relentless pursuit of innovation
UA BRAND VALUES: Build a Great Product; Tell a Great Story; Build a Great Team; Deliver Great Service
UA INTERNATIONAL STRATEGY: Build a strong global brand & brand equity; Improve profitability and organizational efficiency; Accelerate annual growth; Embed a performance culture.
Essential Duties and Responsibilities include but are not limited to the following:
Be the operational channel expert. Drive elevation of the channel operating model. Develop a tiered service model, define services and capabilities that will enable UA to be successful in that specific channel.
Drive & support the development of new services and capabilities for a channels that can be scaled over multiple channels.
Develop a service model for your strategic and key accounts in line with the business strategy and aligned with the customer as part of the account strategic plan. Develop & Implement capabilities, services & process improvements in line with the account development plan that will drive (mutual) profitability, reduce lead times and/or delivery performance. Be the operational voice of the customer. Share Retailer Supply Chain insights & evolution with internal business partners that allow UA to develop supply chain programs that meet the needs of both UA and our retail partners. Automate transactions between UA and key retail partners (i.e. EDI order entry, order confirmation, sell through data). Eliminate error-prone manual activities.
Make sure we deliver the season according to plan and aligned with the account. Partner up with Sales and Business planning to manage the order book based on Sell thru information and inventory in the marketplace making sure the order book reflects true demand with the account. Lead Order Book reconciliation in cooperation with Customer Service, Sales & Account.
Drive monthly & quarterly shipping (gross revenue) goalsetting for your accounts. Drive the goalsetting process with the Sales, Customer Service & logistics, making sure UA delivers the orders in line with the financial target. Manage and communicate business risks and opportunities in order to hit the shipping target.
Manage & support Customer Service associates in their day to day work. Manage their daily task and set the right priorities. Ensure Customer Service works according to the policy and executes their daily order management tasks ensuring deliveries are followed up with the warehouse according to customer requirements.
Technical Attributes of Ideal Candidate: include but are not limited to the following:
Behavioral Attributes of Ideal Candidate: include but are not limited to the following:
Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category.